General terms

General

The company CABINN A/S owns and operates all CABINN hotels in Denmark. The company is registered under CVR number 28896662 and the company’s registered address is Aldersrogade 6G, 2100 Copenhagen, Denmark. In the following, the company CABINN A/S and the CABINN hotels are referred to as CABINN.

The below terms and conditions apply to all reservations and stays at a CABINN hotel.

The section below regarding privacy policy shall be an integrated part of the terms for all reservations but shall also apply to any other agreements and relations you may enter into with CABINN.

Please note that when you share your personal data with CABINN, you also consent to CABINN holding and processing your personal data subject to the below privacy policy.

Payment conditions

All online reservations must be pre-paid when the reservation is made. Payment can be made online by credit or debit card. For any other reservations than online reservations (for example reservations by phone or e-mail), CABINN will require you to guarantee the payment or to pay by credit card. CABINN will then send you or notify you of a link to a safe website where you can type in the necessary credit card information. The guarantee or pre-payment is a precondition for keeping your reservation.

Terms of cancellation

The terms of cancellation and for amending a reservation depend on the type of reservation. Where the reservation is ”Non-refundable”, it cannot be amended or cancelled, and there is no refund. Where the reservation is ”Flexible Rate”, it can be cancelled but no later than 12 noon on the day of arrival and subject to the conditions stated below. Where a reservation is a “Flexible Rate” and is for multiple rooms with different arrival dates, it is possible to cancel the reservation but in any case no later than 12 noon on the day of arrival, of the first reservation. Please note that such a reservation can only be cancelled for all rooms at the same time.

In order to get a refund of the pre-paid amount for a reservation of the type “Flexible Rate”, it is an unconditional requirement that the cancellation. On the website you can type in the reservation number and the e-mail address that was used for the reservation. The reservation number is shown on the confirmation, you have received by e-mail. In case of cancellation within the time stated, the full amount for the entire reservation will be returned to the credit/debit card used for the reservation. The refund will be made within 1-8 days of the cancellation depending on which type of credit/debit card was used.

Where a cancellation is made later than 12 noon on the day of arrival or in case of a no-show, the reservation shall be paid in full, irrespective of whether the reservation is used in full or in part.

Arrival and departure

The room will be available from 15.00 on the arrival date. The room must be vacated no later than 11.00 on the day of departure. If you leave the room later than 11.00 on the day of departure, CABINN will charge you for an additional night’s stay unless a special agreement has been made.

Liability

In case of force majeure or other extraordinary circumstances beyond the direct control of CABINN – including fire, water damage, strike/lockout, breakdown of IT and other technical system errors – CABINN is entitled to cancel reservations without prior warning and liability.

CABINN’s liability can in no circumstance exceed the full price of the reservation and any compensation shall not include indirect loss, such as loss of profits, transportation and travel costs, and in no circumstance shall costs of alternative accommodation be covered. Neither shall CABINN be liable for loss or theft of valuables and luggage in the room or in the hotel in general; including in connection with the use of storage rooms and/or luggage boxes.

Lost property

Property that is left or forgotten in the room or in the hotel will be kept for a maximum of 3 months after departure. Left property, which CABINN considers to be of insignificant value, will be disposed of immediately. In this connection, CABINN shall not be made responsible for disposing of such property, irrespective of the actual value of the property. Property may be forwarded after payment of a handling and shipping fee. The fee depends on the type of property and destination. Property shall only be forwarded after pre-payment of the fee and it cannot be sent as Cash On Delivery mail.

Parking

It is not possible to reserve a parking lot. The reservation of a parking lot during the booking process shall be considered a request only which CABINN will do its best to accommodate. Parking will always be at the owner’s/user’s own account and risk. CABINN shall not be responsible for damage to the vehicle, irrespective of reason, including fire, water and storm damage, vandalism and theft of or from the parked vehicle.

A fee is payable for parking. Different prices and payment methods apply, depending on the location of the hotel. Further information is available on signs at the parking areas. Fines for unlawful parking may be issued. The fines are issued by an external parking company which is responsible for monitoring the parking areas. CABINN shall not be party to any complaint regarding parking fines.

Housekeeping

The rooms are cleaned between 08.00 and 15.00. If cleaning is made impossible or difficult due to luggage or other items belonging to the guest, CABINN shall be entitled to refrain from cleaning the room on the day in question. Towels are changed as needed. For stays over 5 days, the bed linen is changed as needed.

No-smoking policy

All CABINN’s hotels are no-smoking hotels and smoking is therefore prohibited in rooms and all other indoor areas. The no-smoking ban applies to all forms of smoking, including so-called e-cigarettes and anything that may be compared thereto. Failure to comply with the no-smoking ban will result in a fine of DKK 1,500 for each violation. The fine will, among other things, cover the cleaning of the room to make it odor-free again. If smoking activates a smoke detector and this sets off the automatic fire alarm, alerting the fire department, you may also be liable for the costs charged to CABINN by the fire department for the false alarm in addition to the above fine. Depending on the location of the hotel, the fine will vary from DKK 5,000 to 7,000.

Young people under 18

Young people and children under the age of 18 cannot book a room or stay at CABINN unaccompanied by an adult.

Animals and other restricted items

It is not allowed to bring animals of any kind to the hotel. It is not allowed to bring items such as bicycles, scooters, large amounts of liquids, beer and alcohol. It is also not allowed to bring dangerous items such as weapons, flammable liquids and fireworks.